Your Trusted Intelligence Engine

aiSM acts as the observability and validation layer for autonomous IT operations — ensuring accuracy, compliance and accountability for every AI-driven action.

Observes, Monitors & validates autonomous action

Track every action with a unique case ID

Audit-ready trails for governance and control

Source of truth for validation and oversight

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aiSM — AI That Gets IT Done

Autonomous ITSM That Delivers Results

AI agents that predict issues, act autonomously, and accelerate service outcomes. Unify tickets, automation, and collaboration—within Teams & WhatsApp. Reduce MTTD/MTTR and boost service productivity with goal-driven AI.
ITIL 4 Compliant | Platinum Standard

⚡ Faster Resolution

Cut MTTR by up to 80%

🤖 Higher Productivity

Autonomous agents eliminate manual tasks

🛡 Enterprise Ready

Scalable, secure & audited

Autonomous Service

Delivery Across IT Operations

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IT Infra Services Ops

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Data Centre Ops

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Application Ops

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Security Ops

HOW IT WORKS

Human-On-The-Loop (HOTL)

Stay in control while AI automates intelligently.

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1. Observe

AI monitors tickets, events, logs & incident patterns.
"Always aware. Always learning."

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2. Reason

Applies context, RCA intelligence & decision reasoning.
"Understands impact, not just alerts."

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3. Act

Executes tasks, fixes issues & closes tickets automatically.
"Fast. Accurate. Autonomous."

HOW IT WORKS

Key Capabilities

Compact, powerful capabilities—designed for clarity and speed.

False Positive Reduction

Cleaner signals — fewer noisy alerts, more actionable incidents.

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Intelligent Escalation

Contextual routing with human checkpoints when needed.

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Exception Handling

Edge-case flows routed to specialists with full context.

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Controlled Autonomy

You configure where AI acts and where human approvals apply.

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Compliance-Aligned Decisions

Human checks & audit trails for governance without slowing ops.

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Explainability & Audit Trail

Every action logged, explained, and ready for audit or review.

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Enterprise IT Solution Platforms

To deliver curated digital transformation services. To deliver curated digital transformation services. To deliver curated digital transformation services.