Your Trusted Intelligence Engine

aiSM acts as the observability and validation layer for autonomous IT operations — ensuring accuracy, compliance and accountability for every AI-driven action.

Observes, Monitors & validates autonomous action

Track every action with a unique case ID

Audit-ready trails for governance and control

Source of truth for validation and oversight

Try it Free

GYAANi is typing...

Hi GYAANi 👋

Hello! How can I assist you today?

Show me recent IT tickets 🔎

Sure — pulling live ticket insights for you. 📊

aiSM — AI That Gets IT Done

Autonomous ITSM That Delivers Results

AI agents that predict issues, act autonomously, and accelerate service outcomes. Unify tickets, automation, and collaboration—within Teams & WhatsApp. Reduce MTTD/MTTR and boost service productivity with goal-driven AI.
ITIL 4 Compliant | Platinum Standard

⚡ Faster Resolution

Cut MTTR by up to 80%

🤖 Higher Productivity

Autonomous agents eliminate manual tasks

🛡 Enterprise Ready

Scalable, secure & audited

India’s Most Trusted AI-Driven ITSM
with Human-On-The-Loop Control

Autonomous service management—governed by human intelligence.

aiSM ensures reliability, compliance, and transparency across every operational stage by combining AI-driven automation with built-in human oversight.

AI SYSTEM INTELLIGENCE FLOW

Observe

Ingests events, tickets, system alerts, and logs across platforms. Always watching your environment.

Reason

Applies contextual intelligence and root-cause analysis. Understands what’s happening and why.

Act

Executes remediations, updates systems, and closes tickets. Takes the right action end-to-end.

Human Oversight & Governance Layer

Built-in Human Governance

Critical decisions remain accountable, explainable, and policy-driven.

🖥️

Removal of False Positives

AI detects anomalies while humans validate high-impact decisions.

🏢

Exception Management

Complex, sensitive, or boundary cases are routed to experts.

📱

Intelligent Escalation

AI hands over control with full operational context.

🔐

Controlled Autonomy

You define where AI acts independently and where approvals apply.

🛡️

Compliance & Risk Governance

Human checkpoints ensure policy, security, and regulatory alignment.

📊

Full Transparency

Every AI or human decision is logged and audit-ready.

India’s Most Trusted ITSM Platform Providing End-to-End Service Excellence

aiSM delivers comprehensive IT service management solutions that ensure reliability, governance, and operational efficiency at every stage. Empower your enterprise to unlock new possibilities with intelligent, scalable, and human-governed automation.

Enhance Efficiency

Improve Performance

Integrate Your Business

Scale Your Operations

ENTERPRISE INTEGRATIONS

To deliver curated digital transformation services. To deliver curated digital transformation services. To deliver curated digital transformation services.